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Accessibility Statement

Born and Raised
18A Barrhill Road, Cumnock, KA18 1PG
bornandraisedayrshire.com

Last updated: [16/11/2025]

Born and Raised is committed to ensuring that our premises and services are accessible to everyone, including disabled customers, visitors, and staff. We aim to comply fully with the Equality Act 2010, the Scottish Building Standards, and recognised best practice for inclusive design.

This accessibility statement explains the facilities, features, and services we provide to support all users, including those with physical, sensory, cognitive, or hidden disabilities.

1. Physical Access to the Premises

Step-Free Access

  • Our entrance is fully step-free with level access from the pavement.

  • Suitable for wheelchairs, mobility scooters, and prams.

Door Access

  • Entrance doors are wide enough for standard and large wheelchairs.

  • Door thresholds are level or ramped to prevent tripping hazards.

Internal Layout

  • Interior has wide circulation space for wheelchair turning.

  • Furniture and displays are arranged to allow easy navigation.

Seating

  • A chair is available for customers who may need to rest.

  • Staff can rearrange items to create additional space if required.

Lighting

  • Good, even lighting throughout the premises.

  • No harsh strobe or flicker lighting.

2. Assistance

Staff Support

Our staff are happy to assist with:

  • Reaching products on higher shelves

  • Carrying goods

  • Reading information

  • Providing descriptions of items

  • Guiding visually impaired customers

Customers can request assistance at any time.

3. Assistance Animals

  • Guide dogs, hearing dogs, and other recognised assistance animals are fully welcome.

  • Fresh water can be provided on request.

4. Communication Support

Information Formats

We can provide:

  • Large-print information

  • Verbally explained product details

  • Written instructions in clear, plain English

Noise Levels

  • The premises is typically quiet with no loud or sudden noises.

Hearing Support

  • Staff can communicate in writing or via phone/email if needed.

5. Website Accessibility

Our website bornandraisedayrshire.com aims to meet WCAG 2.1 AA accessibility standards.
We support:

  • Keyboard-only navigation

  • Screen readers

  • High-contrast modes

  • Resizable text

  • Alt-text on images

  • Clear headings

If you encounter any accessibility barriers online, let us know.

6. Parking & Transport

  • On-street parking is available near the premises.

  • The pavement outside the entrance is wide and level.

  • Public transport links (bus routes) are nearby.

7. Feedback and Contact Details

We welcome feedback to improve accessibility further.

Contact:
Email: iain@bornandraisedayrshire.com
Address: 18A Barrhill Road, Cumnock, KA18 1PG

If you feel that accessibility standards have not been met, you have the right to contact:
Access Panels Scotland or the Equality Advisory Support Service (EASS) for further guidance.

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