SHIPPING POLICY
Last updated: 16/11/2025
At Born and Raised, we aim to deliver your jewellery quickly and safely. This Shipping Policy explains how orders are processed, shipped, and delivered.
UK Shipping Policy
Processing Time
All orders are processed within 1–3 working days.
Orders placed on weekends or public holidays will be processed the next working day.
Custom or made-to-order items may take longer to dispatch. This will be clearly stated on the product page.
Delivery Options (UK Only)
Standard Delivery
Express Delivery (if offered)
Delivery time: 2–5 working days
Cost: Calculated at checkout
Delivery time: 1–2 working days
Cost: Calculated at checkout
Delivery times are estimates and may vary due to factors outside our control, including courier delays, weather conditions, or strikes.
Delivery Address
Please ensure your delivery address is correct at checkout.
We are not responsible for parcels delivered to an incorrect address provided by the customer.
Tracking
Some delivery services include tracking. If tracking is available, you will receive a tracking number once your order has been dispatched.
Packaging
All jewellery is securely packaged using protective materials to prevent damage in transit.
If your package arrives damaged, please take photos and contact us immediately.
If your parcel has not arrived within the expected timeframe, please:
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Check your tracking details (if provided)
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Check with neighbours or your local delivery office
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Contact us at iain@bornandraisedayrshire.com
If the courier confirms your parcel is lost, we will offer a replacement or refund.
Lost or Delayed Parcels
International Shipping Policy
Born and Raised offers international shipping to selected countries. This section explains international delivery times, costs, and customer responsibilities.
Countries We Ship To
We currently ship to:
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Europe (EU & EEA)
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USA & Canada
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Australia & New Zealand
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Selected countries in Asia
If your country is not available at checkout, please contact iain@bornandraisedayrshire.com to check availability.
Processing Time
Orders are processed within 1–3 working days.
Custom-made items may take longer; this will be stated on the product page.
Estimated International Delivery Times
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Europe: 5–10 working days
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USA & Canada: 7–14 working days
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Australia & New Zealand: 10–20 working days
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Asia: 10–20 working days
Delivery times are estimates and may be affected by customs, weather, or courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on destination, parcel size, weight, and delivery method selected.
Customs, Taxes & Import Fees
International customers are responsible for any customs duties, taxes, or import charges applied by their country.
These charges are not included in the item price or shipping cost.
We cannot estimate customs fees, and customs processing may delay delivery.
If customs charges are refused, the parcel may be returned or destroyed, and refunds cannot be issued.
Tracking
Most international orders include tracking. Tracking details will be emailed once your order has been dispatched.
Lost or Delayed International Parcels
If your order is delayed, please:
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Check tracking information
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Contact your local customs office
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Contact your local postal service
If the courier confirms the parcel is lost, we will offer a replacement or refund.
Returns for International Orders
International customers may return eligible items within 14 days of receiving their order.
Customers are responsible for return shipping costs. Original shipping fees are non-refundable unless the item is faulty.
Please refer to our Refund & Returns Policy for full details.
Prohibited Items & Restrictions
Some countries restrict the import of jewellery, gemstones, or precious metals.
If your country prohibits these items, we cannot ship to you. Please check your local customs regulations before ordering.
Customs, Taxes & Import Fees
International customers are responsible for any customs duties, taxes, or import charges applied by their country.
These charges are not included in the item price or shipping cost.
We cannot estimate customs fees, and customs processing may delay delivery.
If customs charges are refused, the parcel may be returned or destroyed, and refunds cannot be issued.
Contact Us
Email: iain@bornandraisedayrshire.com
Address:
Born and Raised
18A Barrhill Road
Cumnock
KA18 1PG